Shipping policy

Last updated: 7 September 2026

Where we deliver

We deliver to addresses in the United Kingdom. If you need workwear sent outside the UK, email sales@vitalworkwear.co.uk before ordering and we will quote for it.

Delivery charges

  • Royal Mail Tracked 24, parcels up to 1 kg: £5.95
  • Royal Mail Tracked 24, parcels from 1 kg to 20 kg: £10.99
  • Free delivery on orders of £75 or more before VAT

Charges are shown at checkout before you pay. Large or heavy orders may be sent in more than one parcel or by courier at no extra cost to you.

How long it takes

  • Decorated garments (embroidered or printed) are made to order. We email you a proof first, and production starts once you approve it. Decorated orders are typically completed within 5 to 14 working days of proof approval, depending on the quantity and the decoration. Larger orders and busy periods can take longer; we will tell you if we expect that.
  • Plain garments are usually dispatched within 3 to 5 working days.
  • Royal Mail Tracked 24 aims to deliver the next working day after dispatch. Working days are Monday to Friday, excluding bank holidays.

Lead times are estimates, not guarantees. If you have a deadline, tell us when you order and we will confirm whether we can meet it before you approve the proof.

Tracking and delivery

You receive tracking details by email when your parcel is dispatched. Please give a full delivery address, including a company name and a phone number where possible, as Royal Mail may need them. We are not responsible for delays caused by an incomplete address or by the carrier, but we will help chase any parcel that goes astray.

Damaged, missing or incorrect items

Check your parcel when it arrives. If anything is damaged, missing or not what you ordered, email us within 7 days with your order number and, for damage, a photo. We will replace, remake or refund as appropriate and arrange collection of anything that needs to come back.

Stock

Garments come from our supplier's UK warehouse and the stock figures on product pages are updated regularly. If a colour or size becomes unavailable after you order, we will contact you with the choice of an alternative, a wait, or a refund for that item.